Privacy Policy

Effective Date: 2024-01-03
Last Updated: 2024-06-11

Business data privacy is a critical component of our Service.

This Privacy Policy explains how Dispatch AI, Inc., also known as The Dispatch, collects, uses, and safeguards information from users and visitors of our website (https://thedispatch.ai) and other related services ("the Service").

By using our website or services, you agree to the terms outlined in this Privacy Policy and our Terms of Service. This includes any service agreements that reference this Privacy Policy.

Updates to This Policy:
We may update this Privacy Policy periodically. Changes will be indicated by the "Last Updated" date at the beginning of this document. We'll notify you of significant updates through our website, email, or as legally required.

Where We Collect Your Information

This Privacy Policy applies to the information we collect about you:

On the Website(s) where this Privacy Policy is posted
In your correspondence with us (including any of our representatives) via email, text, social media, chat, and other channels for electronic messages or communications.
By interacting with our Service.
By interacting with other third-party services that integrate with our Service, such as Github, Slack, Notion, Linear, etc.

Information We Collect

As you use our Service, we gather data that might identify you, known as "Personal Data." The information we collect varies depending on how you interact with us, the choices you make, and the features you use.

Account Information

Creating an account with us involves sharing Personal Data. This includes basic identifiers like your name and email, contact details, password, and domain. For paid subscriptions, we also handle administrative data, billing information, including credit card and banking details.

Communications

Whenever you reach out to us via email, chat, or support forums, we collect the details you share, such as your name and contact info, along with the content of your messages.

Social Media Interactions

Our presence on social media platforms may lead us to collect data you choose to share, like contact details. Additionally, social media platforms may provide us with aggregate data on user interactions with our profiles. Remember, information shared on these platforms is public and governed by their privacy policies.

Research Participation

If you participate in our research, such as interviews, surveys, or feedback channels, we collect identifiable information like your name, email, location, or workplace.

Data from Third-party Services

With your consent, we access Personal Data from integrated third-party services like Slack, Jira, or GitHub. This could include data from messages or activities within those platforms.

Automated Data Collection

Our Service automatically gathers data about your interactions:

Usage and Engagement: We track how you use the Service, including content interaction, feature usage, and general engagement metrics.
Log Data: Your browser sends us data like your IP address, browser type, and interaction details each time you visit our site.
Device Information: We collect details about the device you use, including its name, model, operating system, and browser.

These insights help us improve and tailor your experience with our Service.

How We Use Your Information

At Dispatch AI, Inc., we use the Personal Data we collect in several ways, always following the law:

To Improve Our Service: We use your data to manage, improve, and analyze our website and services, making sure everything works smoothly for you.
To Communicate With You: We'll contact you about your use of our service, respond to your requests, and inform you about any changes or updates.
For Development: Your information helps us create new tools and features that make our service better for you.
For Security: We use data to prevent fraud, stop criminal activities, and protect our service's security, including our IT infrastructure.
To Fulfill Our Responsibilities: This includes using your information for billing, enforcing our terms, and other legal reasons.
With Your Consent: We might use your information for other purposes, but only if you agree.

Data Retention and Deletion

We keep your data as long as it's needed for these purposes, including resolving disputes, enforcing agreements, and complying with legal obligations. You may request for your data to be deleted by contacting support@thedispatch.ai. Customers may request that all or a subset of their data to be deleted at any time. We will act on such requests in a reasonably timely manner.

Anonymized Data

We also create anonymous, aggregated data from your personal information. This means we strip your data of any personal details and combine it with other users' data to analyze trends and improve our service. This aggregated data might be shared with third parties but doesn't identify you personally.

We're committed to handling your information responsibly and transparently.

Training AI/ML

We do not use your data to develop, improve, or train generalized AI and/or ML models. We will not do so without your express written consent. Google Workspace APIs will never be used to develop, improve, or train generalized AI and/or ML models.

How We Disclose or Share Personal Data

We do not rent nor sell your Personal Data. Here's how we might share it:

Within Your Workspace: We might share data you've provided with others in your workspace, like when you collaborate on shared content.
Workspace Administration: Some of your Personal Data might be shared with your workspace's administrator for management purposes.
Service Providers: We use third-party vendors for various services, such as hosting or analytics. We only share your data with them as necessary, under strict privacy agreements.
Business Changes: If Dispatch AI, Inc. undergoes significant business changes like mergers or acquisitions, your Personal Data might be part of the assets transferred.
Legal Obligations: We may share your data when legally required, to protect our rights, prevent fraud, ensure safety, or comply with law enforcement.
With Your Consent: We'll share your data with third parties or other users only if you've agreed to it, like in special features or promotions.

Your Choices

Opting Out of Communications

You can opt out of our communications at any time by using the unsubscribe link in emails or following other provided instructions. Please note, processing your request might take some time.

Updating Your Information

If you need to update your information or have any questions, please get in touch with us directly.

Third-Party Websites

Our service may link to third-party sites not governed by this policy. We recommend you review their privacy policies. You can also connect your Dispatch AI account to third-party accounts. If you choose to do so, you're agreeing to share information with those third parties based on your settings with them. You can disconnect these accounts at any time by contacting us, but this might affect your service experience.

Security

We take reasonable steps to protect your data, including encryption in transit and secrets at rest. However, no system is entirely secure, so we cannot guarantee absolute security. We advise you to protect your account information, especially your password.

Age Restriction

If you are under 18, you are not permitted to register for the Service.

Contact Us

If you have any questions or concerns regarding our Privacy Policy, or how we process your Personal Data, you may contact us at privacy@thedispatch.ai